|
 |
- The customer will request the return of goods supplied within a reasonable time of receipt of delivery. That reasonable length of time shall be no later than one month from the date of delivery.
- Requesting the return of goods shall be in writing informing Vonkasimir of:
- The quantity of goods to be returned;
- The Delivery Note No. to which those goods relate;
- The reason why the goods need to be returned.
- If the goods are no longer required by you and were not specifically manufactured for you a handling charge of 20% of their original value will be made by Vonkasimir. If the goods were of special manufacture then Vonkasimir reserve the right to make a handling charge of up to 100% of their value.
- Vonkasimir will investigate the request to return goods and, if acceptable, will post or fax to the customer an Authorisation to Return Note including a Return Note No.
- The Authorisation to Return Note should be returned with the goods by the Customer. Failure to provide that note on the outside of the packaging will mean that Vonkasimir will reject the goods concerned.
- Please note Vonkasimir staff are instructed not to accept any goods without sight of an Authorisation to Return Note.
- Vonkasimir reserves the right to reject goods not returned in their original undamaged packaging.
- The Returned Goods will be held in quarantine until they can be inspected. The length of time in quarantine shall not exceed five working days.
- After inspection of the returned goods and acceptance of the reason for return if relating to a quality issue, Vonkasimir will replace or issue a credit note for the value of the goods. Should the reason for return not be accepted then Vonkasimir will contact the Customer to make alternative arrangements.
- This policy may only be altered or otherwise changed with written agreement with a Director’s signature.
|
|
|
|
